Contact information

Contact information

Last updated: 12 November 2026

Whether you need to check a lamp's colour temperature, a power bank's capacity or a return in progress, an email reaches a person on our small Gladstone team.

Our details

KAVITA RANA
530 Gladstone Road, Wellington, Gladstone 5792, New Zealand
Email: info@velthara.shop
Phone: +64 274 673 248

When we are available

Monday to Friday, 9:00 a.m. to 5:00 p.m. New Zealand time. Messages arriving overnight, at a weekend or on a public holiday are answered on the next business day.

How long a reply takes

Email is answered within one business day. Including your order number lets us answer without a round trip of questions.

Sending something back

Returns are received at the Gladstone address above. Ask us for a return reference before you post the parcel.

Transit problems

Damaged on arrival: tell us within 48 hours of delivery. Not arrived at all: tell us within 7 days of the expected delivery date.