Refund policy

Refund and return policy

Last updated: 12 November 2026

You have 30 days from delivery to return anything purchased here, provided it comes back complete, undamaged and in the condition it was sent in. We refund the purchase price.

Start with an email

Write to info@velthara.shop with the order number and a note of what is wrong. Within one business day you will have the Gladstone return address and a reference number for the outside of the parcel. An unlabelled return takes far longer to identify, so please do not post anything back before that reply arrives.

Condition we can accept

A lamp returns with its USB cable and its stand or base. A power bank returns with the lanyard or the built-in cable it came with, and a scale returns with its battery or charging cable and the printed card that came in the box. Products that have been dropped, opened, or used in a way the instructions warn against are outside this policy.

Faulty rather than unwanted

A lamp that flickers at low brightness, a power bank that reports a full charge and delivers nothing, a scale that will not settle on zero — send a short video of the behaviour and we treat the unit as faulty rather than as a change of mind. We replace it or refund it and pay the return postage. The Consumer Guarantees Act 1993 covers faulty goods, and this policy does not limit it.

Timing

Returns are inspected within two business days of arriving in Gladstone. Approved refunds are issued to the original payment method within five business days; card issuers can take longer to display the credit. Postage is refunded only where the item was faulty, damaged in transit, or not what was ordered.

Exchanging a model

If you would prefer a warmer lamp or a larger power bank, mention it in the return email and we will reserve one while your parcel travels back. The replacement ships once the returned unit has been checked.

KAVITA RANA
530 Gladstone Road, Wellington, Gladstone 5792, New Zealand
Email: info@velthara.shop
Phone: +64 274 673 248